Janet has always had a tough time describing what I do to
people. Part of the challenge is that I haven’t always had an easily
categorized job, but I think it has more to do with a lack of understanding of
what a facility manager does.
In some ways the title
is self-explanatory. Facilities management involves oversight of facility
operations, management of repair and construction projects, and most
importantly assurance of customer satisfaction.
After all my schooling, experience, training and preparation
to be a great facility manager this video shows what I really should expect
when I walk into my job on my first day in Oslo. Did I mention that customer
service is really important?
Key to the Video
Gray suit- my boss
Tan suit- me
Seabee - Navy construction battalion
CB Richard Ellis- A big real estate company
CB Richard Ellis- A big real estate company
OBO- Overseas Building Operations (responsible for
facilities/construction)
FSI- Foreign Service Institute (this is where we are getting
our training)
ICASS Score- Customer satisfaction survey
by: AF9801
Hope this enlightens you all to what my job really is all about.
